tk10 crane Privacy Policy

1 Introduction and Scope

tk10 crane places the highest importance on its members' privacy. This privacy policy (hereinafter referred to as the "Policy") is based on your consent and applies to the tk10 crane website, mobile app, and all related services.

By reading this policy, you will understand what types of information we collect, why we collect it, and how it is processed. You are requested to read this policy carefully before using our services.

By using this website or registering an account, you are considered to have given your explicit consent to the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using the services.

2 Information Collection

tk10 crane collects two types of information: (a) information you provide voluntarily, and (b) information generated automatically while you use the services.

2.1 Information Provided Directly

Information you provide during account registration and use of services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Valid Bangladesh identity document details (National ID card or passport)
• Payment method details — bKash, Nagad, or Rocket account number
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you use tk10 crane, the following information is recorded automatically:

• Device type, operating system, and browser version
• IP address and connection duration
• Service activity logs — gaming history, deposit and withdrawal records
• Session data and navigation patterns
• Referral source (where you came from before reaching our site)

2.3 Information Received from Third-Party Sources

For fraud prevention and identity verification purposes, tk10 crane may receive limited information from trusted verification services. This information is used solely to confirm the accuracy of your registered details.

3 Purpose of Information Use

Collected information is used for specific and lawful purposes. tk10 crane does not process any information beyond what is necessary.

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket)
• Providing bonuses and promotional offers
• Providing customer support — via live chat and email
• Personalising the service according to your preferences

3.2 Security and Compliance

• Detecting and preventing unauthorised access to accounts
• Detecting fraudulent transactions
• Preventing those under 21 years of age from accessing the services
• Ensuring the integrity of financial transactions

3.3 Service Improvement

• Conducting analysis to improve the user experience
• Identifying and resolving technical issues
• Testing and improving new features

4 Sharing Information with Third Parties

tk10 crane does not sell your personal information for commercial purposes or intentionally disclose it to third parties. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

Only the necessary information is shared with selected partners to provide essential services such as payment processing (bKash, Nagad, Rocket), identity verification, and fraud prevention. These partners operate under our instructions and cannot use the information independently.

4.2 Legal Requirements

tk10 crane may be required to provide information to authorities when necessary to comply with a court order or applicable law. In such cases, only the minimum information legally required will be provided.

4.3 Organisational Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In that case, the new entity will be required to follow this same privacy policy, and you will be notified in advance.

5 Data Storage and Security

To keep your information safe, tk10 crane maintains industry-standard technical and administrative safeguards.

5.1 Technical Safeguards

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology
• Password hashing: Passwords are never stored in plain text
• Firewall and intrusion detection systems remain active
• Regular security audits are conducted
• Server access is strictly limited and controlled

5.2 Data Retention Period

Your information is retained for the entire period your account remains active. Even after account closure, financial records and transaction history must be retained for a set period until applicable legal obligations are met. Once that period has passed, your data is securely deleted.

5.3 Staff Access Policy

Only authorised staff have access to the specific information needed to carry out their duties. All staff are bound by confidentiality agreements and receive regular security training.

6 Cookies and Tracking Technology

Cookies and similar technologies are used on the tk10 crane website. Cookies are small data files stored in your browser or on your device.

6.1 Types of Cookies and Their Purpose

• Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function properly without these.
• Functional cookies: Remembering your language preference and other settings.
• Analytics cookies: Analysing site usage patterns to improve the service.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may disrupt core services including login and payments. Disabling analytics cookies does not affect the main benefits of the service.

7 Your Rights

As a member of tk10 crane, you have the following rights regarding your personal information:

7.1 Right to Access

You can request our support team to find out what information is stored in your account. The support team is available 24/7 via live chat and email in both Bengali and English.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Corrections will be made after identity verification.

7.3 Right to Close Account

You may request to close your tk10 crane account at any time. After the account is closed, your personal information will be deleted except where retention is required by legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may opt out of promotional messages at any time. However, important account-related notifications cannot be turned off.

8 Protection of Minors

All casino and betting services at tk10 crane are strictly for persons aged 21 and above. tk10 crane strictly prohibits collecting information from or operating accounts for anyone under 21 years of age.

An age verification process is conducted at the time of registration. If an account holder is later found to be under 21 years of age, that account will be closed immediately and the associated information will be destroyed.

9 Payment Information Security

The security of financial transactions is the highest priority at tk10 crane. All payments in Bangladesh are processed through bKash, Nagad, and Rocket mobile banking.

9.1 Payment Data Handling

• All connections to the payment gateway are encrypted with SSL
• Payment PINs or wallet passwords are never stored on tk10 crane's servers
• Transaction reference numbers and amounts are kept for audit purposes
• Accounts may be automatically suspended temporarily upon detection of suspicious transactions

9.2 OTP and Verification Codes

An OTP may be required for deposits or withdrawals. This code is sent only to your registered mobile number, and no tk10 crane representative will ever ask for your OTP. If anyone asks for your OTP, it is a fraud attempt.

10 Policy Changes

tk10 crane may update this privacy policy at any time based on changes to services or legal requirements. In the case of significant changes:

• A notice will be published on the website
• A message will be sent to your registered email or mobile
• The "Last Updated" date at the top of the policy will change

Continuing to use the services after a change has been made will be considered as your consent to the updated policy. You are therefore advised to review this page regularly.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact the tk10 crane support team.

11.1 Contact Methods

• Live Chat: 24 hours, 7 days — support available in Bengali and English
• Email: [email protected] — usually responded to within 24 hours

When sending a privacy-related request, please include your registered username and be ready to verify your identity. We try to respond to all valid requests as promptly as possible.

To learn more about tk10 crane's services and security, read our About Us page, or read the FAQ for answers to frequently asked questions.